Department Overview

The Maryland SPCA has been keeping pets and people together since the COVID-19 crisis hit. Our Community Relations Department runs Kibble Connection (KC), a program that provides pet food and supplies to assist families in keeping their pets in their home. Kibble Connection has served over 14,000 pets in 2021. We are streamlining our efforts to keep pets and people together in the future as well as make the Kibble connection program sustainable.

Position Overview

Volunteers are an essential part of the Kibble Connection’s success in reaching thousands of pets and people each year. Volunteers will assist with organizing pet food and supplies.

Essential Duties and Responsibilities

Kibble Connection runs on each Wednesday and Saturday of the month, unless otherwise noted. Under the direction of the Community Relations team, volunteers will assist in Kibble Connection duties.


  • Putting away supplies from donations
  • Sorting and combining loose items from donations
  • Tidying up shipping containers
  • Preparing supplies for Wednesday’s delivery volunteers
  • Other duties as assigned by the team leader


  • Greeting food recipients arriving by car to pick up their food
  • Pulling supplies from the shipping containers to be delivered and/or picked up
  • Putting away supplies from donations
  • Other duties as assigned by the team leader

Volunteers will log their service time in Better Impact after each session.


Access: Volunteers should be able to stand for extended periods of time. Many tasks require volunteers to lift between 25-50 lbs., bend, stoop, and reach. Volunteers should be able to follow and respond to instructions.

Characteristics: Volunteers are representatives of the MD SPCA and must act in accordance with our five core values – community, compassion, respect, integrity, and innovation while volunteering. Volunteers must be able to take directions from staff and follow staff’s lead. We expect volunteers to treat one another, staff, and our clients with respect and compassion. A non-judgmental attitude, discretion, and welcoming manner to everyone who we are serving is a requirement for any volunteering assisting with Kibble Connection.

Training Information

Training will include a general volunteer orientation, followed by a half hour virtual or in person training session with the Outreach Coordinator. Taking a shelter tour is strongly encouraged, but not required.

Time Commitment and Scheduling

Wednesday: 11:00am – 1:00pm

Saturday: 10:00pm – 2:00pm

Safety Requirements

Volunteers are required to wear a properly fitted face mask while working inside of storage containers, and to follow all state and local safety protocols. Volunteers are required to keep recipient’s personal information (name, address, license plate number, and contact information) confidential. Any volunteer not in compliance with these requirements will not be invited to continue this role.

Staff Supervisor and Support Plan

This role will be supervised by the Community Relations team and supported by the Volunteer team. If challenges occur prior to or during a shift, the volunteer should contact the Community Outreach Coordinator or the Community Relations Director.

Get Started

The first step to getting started as a volunteer at the MD SPCA is to attend a volunteer orientation. Held twice a month at the MD SPCA, the orientation will provide you with more information about volunteering and allow you to ask about our volunteer policies.

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