Part time – 30 hours/week
Location: Neighborhood Vet Care
Position Summary: The Veterinary Client Service Representative (CSR) greets clients, sets appointments, and processes payments. In addition to providing excellent customer service to clients and ensuring that front desk operations run smoothly, the Veterinary Client Service Representative acts as the primary greeter when a client enters the waiting room with their pet, alerts the appropriate technician or veterinarian of the client’s arrival, and processes the client’s payment at the conclusion of the appointment.
Essential duties and responsibilities of the Veterinary Client Service Representative:
- Schedule and confirm appointments including post-exam rechecks.
- Direct phone calls to appropriate departments of the Maryland SPCA.
- Process payments for products and services provided.
- Maintain a clean and orderly waiting room and work area.
- Check-in clients and notify the appropriate staff members of the client’s arrival.
- Respond to all voicemails and emails promptly and professionally.
- Enter new client and patient information into the computer system and ensure all previous medical records are uploaded prior to the patient’s first visit.
- Assist clients in filling out and signing all appropriate documentation including treatment and sedation consent forms.
- Scan daily appointment documents, exam charts, and medical records making sure they are accurately labeled and uploaded to the patient’s medical record.
- Check-out clients and ensure they have all appropriate medications, rabies tags and certificates, microchip information, and educational pamphlets in their possession prior to leaving the office.
- Review all invoices at time of check-out to verify accuracy prior to charging the client’s form of payment.
- Accurately document phone and email messages in the patient’s chart for doctors and other staff when appropriate.
- Resolve client concerns and complaints professionally and effectively, following clinic policies.
- Count and record daily opening and closing petty cash amounts and run end-of-day transaction reports.
- Sweep, mop, and perform other daily cleaning tasks per the office cleaning schedule.
- Possession of a high school diploma or GED
- Minimum of 1-2 years Veterinary Office experience and knowledge of basic veterinary medicine protocols preferred.
- Strong computer skills.
- Strong problem-solving skills.
- Basic math and writing skills.
- Ability to multitask and work in a fast-paced environment
- Excellent verbal, interpersonal, and organizational skills.
- Flexible schedule, weekend availability.
- Standing for long periods with frequent bending, kneeling, stooping, and reaching
- Sitting, standing, walking, lifting, and other physical activities for minimum 10 hour periods
- Sitting at a desk for long periods
- Work is performed in both a clinic setting and an office setting and may occasionally require bringing pets in and out of the building from cars parked in our parking lot.