Position Summary: The Outreach Coordinator provides critical support services to the Maryland SPCA’s community relations programs. She/He/They will work collaboratively with the Senior Outreach Coordinator and the Community Relations Director to help meet the goals for each program, with a primary focus on Kibble Connection, the MD SPCA’s pet food pantry. The KC program collects, stores, and distributes pet food and other supplies to thousands of pet families and dozens of partner organizations throughout the year. The Community Outreach Coordinator will coordinate, facilitate, and evaluate the MD SPCA’s Kibble Connection food pantry program.
Essential Duties and Responsibilities:
- Coordinate, facilitate, and evaluate the MD SPCA’s Kibble Connection program
- Schedule and facilitate Kibble Connection community pick ups
- Organize and maintain inventory of all food and supplies within the Kibble Connection program
- Communicate and coordinate large scale pet food and supply donations from and to partner groups
- Working under the guidance of the Senior Outreach Coordinator and Community Relations Director, to assist in the continual evaluation and improvement of the MD SPCA community relations programs through enhancements, evaluations, and day to day operations
- Work with the MD SPCA’s development department to provide needed data for grant reports including client stories, pictures, and numbers
- Communicate and coordinate with other departments to schedule food deliveries and pickups
- Communicate and coordinate with the other department managers to meet program needs
- Responsible for leading directing, and supervising volunteers to meet program needs of the Kibble Connection program. This includes, food pick-ups, deliveries, etc.
- Follow all safety guidelines as described in the safety code of conduct.
- Maintains the cleanliness of the area in which he/she/they is working
- Responsible for reporting any problems/challenges encountered to management in a timely manner
- Proactively contribute to create and maintain a positive culture within the team.
- Other duties as assigned.
- High School diploma or GED required
- Experience working in a warehouse environment preferred
- One year in customer service-oriented work
- Animal welfare or outreach experience preferred, but not mandatory.
- Strong verbal and written communication skills.
- Excellent problem-solving skills and analytical ability.
- Strong verbal, written communication and interpersonal skills.
- Highly organized, detail-oriented with the ability to multi-task.
- Ability to work both independently and in groups.
- Inherent sense of urgency about providing superior customer service
- Ability to handle changing priorities and use good judgment in stress full situations
- Must adhere to all guidelines as set forth in the MD SPCA’s Employee Handbook.
- Open minded regarding changes with the willingness to learn, implement and teach new protocols.
- Holds qualities of integrity, credibility, and a commitment to the MD SPCA’s mission.
- Clean driving record with a valid state-issued driver’s license.
- Must pass a background & fingerprint check.
- Proficient in Microsoft Office – including Word, PowerPoint, Publisher, and Excel.
- Ability to work a flexible schedule
- Must be able to work Tuesday through Saturday
- 30% to 45% of the position’s time will be working offsite, nights and/or weekends
- Must be able to use proper lifting technique to lift 50 pounds for up to 8 hours daily
- Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis
- Ability to perform physical duties, including animal handling
- Position is a mix of office work, long periods of standing, walking long distances, sitting, bending, stooping, and reaching.
- Is regularly exposed to animals, animal waste, weather conditions, and potentially hazardous conditions, including the risk of animal bites.
- Noise level in the work environment is usually moderate.