What do animals mean to you?

Are you a cat person, a dog person, or both? Either way, your identification as an animal lover is important to us.

People who fit well at the Maryland SPCA have a deep, unwavering commitment to animal welfare. You will join a team of staff and volunteers who understand our vision, contribute to our mission, and thrive on hard work in order to care for and find loving homes for the cats and dogs in our care.

Everything we do is driven by our shared values of community, integrity, compassion, respect, and innovation. Together, we work tirelessly to prevent new animals from coming through our doors.

If that sounds like you, we hope you’ll apply to the Maryland SPCA!

See what opportunities are currently available. If you have any questions, contact humanresources@mdspca.org.

To Apply:

Please send your completed employment application and resume to humanresources@mdspca.org, along with a cover letter describing why you're a good fit for the position. Incomplete submissions will not be considered. No phone calls, please.

Please note: employment applications must be downloaded and filled out using Adobe Reader or Acrobat. Applications filled out in your web browser will not save information entered into the form fields.

Part Time

Position Summary:

The Veterinary Client Service Representative (CSR) greets clients, set appointments, and process payments. In addition to providing excellent customer service to clients and ensuring that front desk operations run smoothly, Veterinary Client Service Representative acts as the primary greeter when a client enters the waiting room with their pet, alerts the appropriate technician or veterinarian of the client’s arrival, and processes the client’s payment at the conclusion of the appointment.

Essential Duties and Responsibilities:

  • Schedule appropriate appointments and confirm appointments.
  • Directs phone calls to appropriate departments of the Maryland SPCA.
  • Handles financial transactions for services provided.
  • Completes daily callbacks from the call back list.
  • Maintains professional and efficient waiting and work areas.
  • Advise clients of recommended services for their pets following clinic policies.
  • Properly check-in and notify appropriate staff of the client’s arrival.
  • Return all voicemail and professional email messages using proper email etiquette.
  • Pull all appropriate paperwork for scheduled appointments and reservations.
  • Ensure the waiting area is always clean and clutter-free.
  • Thoroughly enter new client and patient information into the computer system.
  • Ensure all surgery and drop-off patients have the required vaccines as in keeping policies.
  • Thoroughly and accurately scan daily appointment documents, charts, and medical records ensuring they are uploaded into the patient’s medical record.
  • Ensure clients fill-out and sign all appropriate documentation.
  • Ensure all charges are accurate.
  • Accurately record phone messages for doctors and other staff.
  • Resolve client complaints professionally and effectively, following clinic policies.
  • Accurately count and report daily end-of-day drawer counts.

Minimum Qualifications:

  • Possession of a high school diploma or GED
  • Minimum of 1-2 years Veterinary Office experience and knowledge of basic veterinary medicine protocols.
  • Strong computer skills.
  • Strong problem-solving skills.
  • Basic math and writing skills.
  • Ability to multitask and work in a fast-paced environment
  • Excellent verbal, interpersonal, and organizational skills.
  • Flexible schedule, weekend availability.

Physical Demands:

  • Standing for long periods with frequent bending, kneeling, stooping, and reaching
  • Sitting, standing, walking, lifting, and other physical activities for minimum 8 hour periods
  • Sitting at a desk for long periods

Working Environment:

  • Work is performed in both a clinic setting and an office setting. 

Schedule:

  • Sunday through Wednesday, 10-hour shifts

Position Summary:

The Maryland SPCA Exam Room Veterinary Technician is responsible for working with the exam team, assisting shelter veterinarians, and ensuring all animals receive swift and appropriate medical attention. Exam staff is expected to be able to work in a fast-paced team environment while performing daily medical care of all shelter pets. It is imperative that the exam team run smoothly to ensure our animals receive top care and attention for their daily needs. Employee will also be expected to assist staff and the public with handling animals and keeping the non-administrative areas of the shelter clean.

Essential Duties and Responsibilites:

  • Safe restraint, administering exams, medications, vaccines, and emergency first-aid.
  • Accurately collect specimens: fecal, urinalysis, blood-draw, skin cultures, etc. for in-house and external laboratory tests
  • Humanely handle, clean, and care for shelter pets’ daily needs
  • Implement and follow the MD SPCA’s disease management protocol.
  • Accurately record medical information into the ShelterBuddy database.
  • Clearly and positively communicate with team members, managers, and staff from other shelter departments.
  • Perform humane euthanasia for shelter and community pets.
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Qualifications:

  • High school diploma or GED. A graduate from an AVMA accredited college level program in veterinary technology is preferred.
  • Prior experience in a Vet Assistant role, preferably in a shelter or veterinary clinic environment
  • Possess technical skills such as examining, medicating, and performing blood draws on dogs and cats.
  • Familiarity with animal restraint techniques and medical terminology
  • Able to deal effectively with all types of difficult situations & evaluate problems accurately while displaying good, sound judgment when working with limited supervision and under emotional stress.
  • Possess a high level of professionalism, strong interpersonal skills, and be a team player – must be able to multi-task and be self-motivated.
  • Must have strong computer skills to enable accurate medical data entry.
  • Must have current state certification as a euthanasia technician or commitment to training to be certified in the first 6 months of employment.
  • Possess basic knowledge of animal breeds, characteristics, animal health, nutrition, and humane care.
  • Able to handle dogs and cats of various size and activity levels safely, compassionately, and effectively.
  • Knowledgeable of canine and feline behavior
  • Experience in the use of force free or positive reinforcement methods, including appropriate use of food and humane products.
  • Committed to and enthusiastic about the mission, programs, and services of the Maryland SPCA.

Physical Demands:

  • Physically capable of performing all duties in the shelter including moderately heavy work. Able to lift or carry up to 50 lbs.
  • Standing or walking 10 or more hours per day with frequent bending, kneeling, stooping, and reaching

Working Conditions:

  • Work is performed in a clinic shelter setting.
  • Assistant is regularly exposed to animals, animal waste, and potentially hazardous conditions, including the risk of animal bites.
  • Potential exposure to zoonotic diseases, sharp objects, hazardous chemicals, dangerous and fractious animals
  • Exposure to disinfecting solutions when cleaning workspace

Alternating Schedule:

  • A week – 3 eight-hour days (9:30am – 5:30pm)
  • B week – 4 six-hour days (9:30am – 3:30pm)

Position Summary:

The main purpose of this position is to provide quality care for the animals, maintain the cleanliness of the shelter facility, and to serve the public in a professional, expedient, and courteous manner.

Essential Duties as Surgical Technician:

  • Do thorough daily cleaning, as assigned, each morning before kennel opens to the public
  • Mix and use cleaning chemicals as directed to reduce disease transmission
  • Maintain sanitary conditions, food, and water supply for animals
  • Scoop and mop dog run throughout the day, scoop cat litter boxes, maintain clean food/water bowls, clean up spilled food on floors, etc.
  • Provide customer assistance and be available to answer questions from the public concerning animals in the facility animals to visitors if requested in get-acquainted room or outside if appropriate
  • Maintain daily feeding/observation charts
  • Introduce replenish supplies
  • Provide all animals with enrichment
  • Operate laundry and dishwashing equipment
  • Observe animals, document and route health and behavior concerns to the appropriate department
  • Check and maintain dog fun run areas (setting hose, cleaning, dumping, or filling pools in summer, etc.)
  • Be kind to the animals and show consideration in order to reduce animal stress
  • Follow all safety guidelines, including PPEs to ensure a safe environment
  • Assist other staff with their assignments
  • Help train new staff and volunteers
  • Perform other duties as assigned, which may include but are not limited to:
    • Assist in exam room if trained and approved
    • Perform euthanasia, if trained and certified
    • Perform dog and cat behavior assessments if trained and needed
    • Handle aggressive animals, work with Do Not Enter plans and report new behaviors immediately to managers/leads on duty when needed

Qualifications:

  • High school diploma or GED
  • Interest in animal welfare
  • Reliable and detailed oriented
  • Demonstrated initiative and good judgment
  • Basic animal handling experience with knowledge of canine and feline behavior
  • Familiarity with animal restraint techniques and medical terminology
  • Ability to handle animals of various sizes and activity levels safely, compassionately, and effectively
  • Excellent customer service skills, with ability to interact patiently and tactfully with a diverse customer base
  • Experience in the use of positive reinforcement methods, including appropriate use of food and humane products
  • Ability to accept decisions about animal placement into program or humane euthanasia
  • Committed to and enthusiastic about the mission, programs, and services of the Maryland SPCA 

Physical Demands:

  • Ability to lift and/or carry up to 50 pounds
  • Standing and walking 8 or more hours per day with frequent bending, kneeling, stooping, and reaching

Working Conditions:

  • Work is performed in a shelter setting
  • Exposure to disinfecting solutions when cleaning, exposure to unpleasant odors and high noise levels when in kennel area
  • Exposure to various weather conditions when working outdoors
  • Potential exposure to zoonotic diseases, sharp objects, hazardous chemicals, dangerous and fractious animals
  • Technician is regularly exposed to animals, animal waste, high noise, and potentially hazardous conditions, including the risk of animal bites
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