What do animals mean to you?

Are you a cat person, a dog person, or both? Either way, your identification as an animal lover is important to us.

People who fit well at the Maryland SPCA have a deep, unwavering commitment to animal welfare. You will join a team of staff and volunteers who understand our vision, contribute to our mission, and thrive on hard work in order to care for and find loving homes for the cats and dogs in our care.

Everything we do is driven by our shared values of community, integrity, compassion, respect, and innovation. Together, we work tirelessly to prevent new animals from coming through our doors.

If that sounds like you, we hope you’ll apply to the Maryland SPCA!

See what opportunities are currently available. If you have any questions, contact humanresources@mdspca.org.

To Apply:

Please send your completed employment application and resume to humanresources@mdspca.org, along with a cover letter describing why you're a good fit for the position. Incomplete submissions will not be considered. No phone calls, please.

Please note: employment applications must be downloaded and filled out using Adobe Reader or Acrobat. Applications filled out in your web browser will not save information entered into the form fields.

Full time

Position Summary: The Outreach Coordinator provides critical support services to the Maryland SPCA’s community relations programs. She/He/They will work collaboratively with the Senior Outreach Coordinator and the Community Relations Director to help meet the goals for each program, with a primary focus on Kibble Connection, the MD SPCA’s pet food pantry. The KC program collects, stores, and distributes pet food and other supplies to thousands of pet families and dozens of partner organizations throughout the year. The Community Outreach Coordinator will coordinate, facilitate, and evaluate the MD SPCA’s Kibble Connection food pantry program.

Essential Duties and Responsibilities:

  • Coordinate, facilitate, and evaluate the MD SPCA’s Kibble Connection program
  • Schedule and facilitate Kibble Connection community pick ups
  • Organize and maintain inventory of all food and supplies within the Kibble Connection program
  • Communicate and coordinate large scale pet food and supply donations from and to partner groups
  • Working under the guidance of the Senior Outreach Coordinator and Community Relations Director, to assist in the continual evaluation and improvement of the MD SPCA community relations programs through enhancements, evaluations, and day to day operations
  • Work with the MD SPCA’s development department to provide needed data for grant reports including client stories, pictures, and numbers
  • Communicate and coordinate with other departments to schedule food deliveries and pickups
  • Communicate and coordinate with the other department managers to meet program needs
  • Responsible for leading directing, and supervising volunteers to meet program needs of the Kibble Connection program. This includes, food pick-ups, deliveries, etc.
  • Follow all safety guidelines as described in the safety code of conduct.
  • Maintains the cleanliness of the area in which he/she/they is working
  • Responsible for reporting any problems/challenges encountered to management in a timely manner
  • Proactively contribute to create and maintain a positive culture within the team.
  • Other duties as assigned.

Qualifications:

  • High School diploma or GED required
  • Experience working in a warehouse environment preferred
  • One year in customer service-oriented work
  • Animal welfare or outreach experience preferred, but not mandatory.
  • Strong verbal and written communication skills.
  • Excellent problem-solving skills and analytical ability.
  • Strong verbal, written communication and interpersonal skills.
  • Highly organized, detail-oriented with the ability to multi-task.
  • Ability to work both independently and in groups.
  • Inherent sense of urgency about providing superior customer service
  • Ability to handle changing priorities and use good judgment in stress full situations
  • Must adhere to all guidelines as set forth in the MD SPCA’s Employee Handbook.
  • Open minded regarding changes with the willingness to learn, implement and teach new protocols.
  • Holds qualities of integrity, credibility, and a commitment to the MD SPCA’s mission.
  • Clean driving record with a valid state-issued driver’s license.
  • Must pass a background & fingerprint check.
  • Proficient in Microsoft Office – including Word, PowerPoint, Publisher, and Excel.
  • Ability to work a flexible schedule
  • Must be able to work Tuesday through Saturday
    • 30% to 45% of the position’s time will be working offsite, nights and/or weekends

Physical Demands:

  • Must be able to use proper lifting technique to lift 50 pounds for up to 8 hours daily
  • Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis
  • Ability to perform physical duties, including animal handling
  • Position is a mix of office work, long periods of standing, walking long distances, sitting, bending, stooping, and reaching.
  • Is regularly exposed to animals, animal waste, weather conditions, and potentially hazardous conditions, including the risk of animal bites.
  • Noise level in the work environment is usually moderate.

Full time

Position Summary: The Veterinary Client Service Representative (CSR) greets clients, sets appointments, and processes payments. In addition to providing excellent customer service to clients and ensuring that front desk operations run smoothly, the Veterinary Client Service Representative acts as the primary greeter when a client enters the waiting room with their pet, alerts the appropriate technician or veterinarian of the client’s arrival, and processes the client’s payment at the conclusion of the appointment.

Essential duties and responsibilities of the Veterinary Client Service Representative:

  • Schedule and confirm appointments including post-exam rechecks.
  • Direct phone calls to appropriate departments of the Maryland SPCA.
  • Process payments for products and services provided.
  • Maintain a clean and orderly waiting room and work area.
  • Check-in clients and notify the appropriate staff members of the client’s arrival.
  • Respond to all voicemails and emails promptly and professionally.
  • Enter new client and patient information into the computer system and ensure all previous medical records are uploaded prior to the patient’s first visit.
  • Assist clients in filling out and signing all appropriate documentation including treatment and sedation consent forms.
  • Scan daily appointment documents, exam charts, and medical records making sure they are accurately labeled and uploaded to the patient’s medical record.
  • Check-out clients and ensure they have all appropriate medications, rabies tags and certificates, microchip information, and educational pamphlets in their possession prior to leaving the office.
  • Review all invoices at time of check-out to verify accuracy prior to charging the client’s form of payment.
  • Accurately document phone and email messages in the patient’s chart for doctors and other staff when appropriate.
  • Resolve client concerns and complaints professionally and effectively, following clinic policies.
  • Count and record daily opening and closing petty cash amounts and run end-of-day transaction reports.
  • Sweep, mop, and perform other daily cleaning tasks per the office cleaning schedule.

Minimum qualifications:

  • Possession of a high school diploma or GED
  • Minimum of 1-2 years Veterinary Office experience and knowledge of basic veterinary medicine protocols preferred.
  • Strong computer skills.
  • Strong problem-solving skills.
  • Basic math and writing skills.
  • Ability to multitask and work in a fast-paced environment
  • Excellent verbal, interpersonal, and organizational skills.
  • Flexible schedule, weekend availability.

Physical Demands:

  • Standing for long periods with frequent bending, kneeling, stooping, and reaching
  • Sitting, standing, walking, lifting, and other physical activities for minimum 10 hour periods
  • Sitting at a desk for long periods

Working Environment:

  • Work is performed in both a clinic setting and an office setting and may occasionally require bringing pets in and out of the building from cars parked in our parking lot.

Full time

Position Summary: Veterinary Technicians will assist clinic veterinarians in all aspects of patient exams, treatments, procedures and client education. Veterinary Technicians will also assist reception staff with estimates and client communications as needed. The position aims to provide professional, timely and informative services to clients of the Maryland SPCA Wellness Clinic. Veterinary Technicians will need to adapt to the fast paced and often demanding environment of The Maryland SPCA Wellness Clinic, requiring patience, professionalism and compassion alike.

Essential Duties and Responsibilities of the Exam Room Veterinary Technician:

  • Assist veterinarians with all aspects of the patient exams.
  • Consult with clients to obtain thorough patient history.
  • Discuss patient health recommendations, treatment plans and estimates with clients.
  • Obtain patient vitals.
  • Prepare, administer and document treatments as prescribed by veterinarians.
  • Discuss prevention medications and at-home pet care with clients.
  • Review medication use and potential side effects with clients.
  • Prepare prescriptions.
  • Prepare and administer vaccinations.
  • Collect, prepare and evaluate diagnostic samples for in-clinic and outside laboratory testing.
  • Assist in radiographic diagnostics for both shelter pets and clinic patients.
  • Organizing, restocking and cleaning exam rooms.
  • Organizing and restocking the pharmacy and surgical areas.
  • Responsible for equipment maintenance.
  • Entering medical notes and charges into practice management software.
  • Review patient’s prior records and transcribe to electronic medical record.
  • Check in and discharge patients.
  • Call clients to review negative lab results.
  • Assist the Clinic Manager by pulling expired medications from the pharmacy on a monthly basis and inventory needs.
  • Assist with training other staff members.
  • Review the clinic’s whiteboard and handling all technician entries.
  • Maintain an efficient appointment flow and a positive, professional atmosphere.

Qualifications:

  • 1-2 years of veterinary experience required, preferred in a technician role.
  • Experience in anesthesia monitoring, surgical assistance, radiographic technique/positioning and dentistry is a plus!
  • Experience with safe animal restraint, venipuncture/phlebotomy and administering medications (subcutaneous, oral, intravenous and intramuscular).
  • Able to work independently and multi-task, as well as in a group setting and team environment.
  • Exhibit thorough and detail-oriented management of situations while remaining aware of surroundings.
  • Positive and outgoing attitude; willing to communicate with coworkers, veterinarians, managers, volunteers and clients.

Physical Demands:

  • Able to restrain pets, lift, bend and kneel repeatedly.     
  • Able to see fine detail in a variety of situations.
  • Must have a reasonable degree of agility to move through tightly cramped areas.
  • Excellent hand-eye coordination.
  • Physically capable of performing all duties in the clinic and shelter including moderately heavy work. Able to lift or carry up to 50 lbs.
  • Standing or walking 10 or more hours per day with frequent bending, kneeling, stooping and reaching.

Working Conditions:

  • Work is performed in a clinic and animal shelter setting.
  • The technician is regularly exposed to animals, animal waste and potentially hazardous conditions including the risk of animal bites.
  • Potential exposure to zoonotic diseases, sharp objects, hazardous chemicals, dangerous and fractious animals.
  • Prolonged exposure to various aqueous and disinfectant solutions, including but not limited to dish soap, instrument cleaner, chlorhexidine and Rescue cleaner.
  • The noise level in the work environment is usually moderate.
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