What do animals mean to you?

Are you a cat person, a dog person, or both? Either way, your identification as an animal lover is important to us.

People who fit well at the Maryland SPCA have a deep, unwavering commitment to animal welfare. You will join a team of staff and volunteers who understand our vision, contribute to our mission, and thrive on hard work in order to care for and find loving homes for the cats and dogs in our care.

Everything we do is driven by our shared values of community, integrity, compassion, respect, and innovation. Together, we work tirelessly to prevent new animals from coming through our doors.

If that sounds like you, we hope you’ll apply to the Maryland SPCA!

See what opportunities are currently available. If you have any questions, contact humanresources@mdspca.org.

To Apply:

Please send your completed employment application and resume to humanresources@mdspca.org, along with a cover letter describing why you're a good fit for the position. Incomplete submissions will not be considered. No phone calls, please.

Please note: employment applications must be downloaded and filled out using Adobe Reader or Acrobat. Applications filled out in your web browser will not save information entered into the form fields.

POSITION SUMMARY:

The Admissions Department is responsible for counseling dog and cat owners looking to rehome their pets or for owner-requested euthanasia. This position is often the first point of contact with the public, therefore may handle inquiries outside of Admissions. Admissions Coordinators primarily counsel pet owners by phone, email, and in person to help resolve problems, provide re-homing resources, and determine fitness for the shelter adoption program in accordance with our lifesaving mission. When pets are brought to the Maryland SPCA for adoption, it is the Admissions Coordinator’s role to accurately collect and report information on the animals entering the shelter. On-the-job training in animal behavior and handling will be provided, but some experience with dogs and cats is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide customer service excellence in all interactions with the general public.
  • Counsel clients wishing to admit their pets into the adoption program. This includes fielding calls regarding admissions.
  • Obtains information and history on each owner surrendered animal.
  • Provide re-homing resources in accordance with our lifesaving mission.
  • Schedule and confirm appointments, reschedule no shows and/or follow up as needed.
  • Accurate track of all surrendered animals as they move through the shelter. Contact owners in a timely fashion to reclaim.
  • Input pertinent information into the Shelter Buddy data base, client log and on our website as necessary.
  • Provide excellent communication, regarding demographics, medical and behavior issues as needed.
  • Perform intake for owner surrender, stray surrender and Owner-Requested Euthanasia.
  • Handle customer complaints/issues and turn them over to the Admissions & Transport Manager as needed.
  • Perform behavior assessments on dogs entering the shelter or during transports to determine placement into our adoption program.
  • Ensure that all necessary forms are available in adequate supply.
  • Receive payments by cash or credit.
  • Ensure that the lobby area and Admissions workspace is neat and clean.
  • Assist Admissions & Transport Manager with training of new staff.
  • Complete any and all tasks as assigned by management.

QUALIFICATIONS:

  • High school diploma or GED.
  • Excellent customer service skills, with ability to deal tactfully and effectively with staff, volunteers and the general public.
  • Basic knowledge of animal breeds, animal health, animal handling and humane care.
  • Computer literacy required.
  • Effective written and verbal communication skills for in-person and telephone contacts.
  • Reliable and detail oriented.
  • Ability to multi-task and stay calm under pressure.
  • Commitment to and enthusiasm for the mission, programs and services of the Maryland SPCA.

WORKING CONDITIONS:

  • Work is performed in an office setting within an animal shelter.
  • Noise level is usually moderate.
  • Exposure to disinfecting solutions when cleaning with exposure to unpleasant odors and high noise levels when in kennel area.

PHYSICAL DEMANDS:

  • Frequent sitting, use of computer keyboard and telephone up to 8 hours per day with some bending, stooping and walking.
  • May assist kennel team with walking dogs.
  • Handling large and high-energy dogs.
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