Employment

Compassionate Staff

The staff at the Maryland SPCA strives to reflect our mission of helping pets and people. We do this through a work environment that is:

Professional
Positive
Knowledgeable
Safety Conscious
Dependable
Supportive
Compassionate
Trustworthy
Patient
Alert and Attentive

We treat animals kindly and compassionately at all times. We serve the public in a prompt and friendly manner and we treat every co-worker with respect and value working as a team. Most importantly, we enjoy the fact that we are doing something important that makes a difference.

Internships

Social Networking Intern

Open Positions

Admissions Coordinator
Annual Giving Manager
Director of Communications and Media Relations

Application Instructions

How to Apply

Admissions Coordinator (part time, 4 days per week)

Area of Operation: Admissions Department/Shelter

Supervisor: Admissions & Transport Manager

Position Summary: The Admissions Coordinator reports directly to the Admissions & Transport Manager. An Admissions Coordinator’s main purpose is to serve the public in a professional, expedient, and courteous manner and to be the primary contact for all admissions clients. Admissions Coordinators are expected to function as Adoption Counselors on an as needed basis as well.

Responsibilities

Provide customer service excellence in all areas of the Front Office
Counsel clients wishing to admit their pets into the adoption program. This includes fielding the majority of calls regarding admissions
Provide rehoming resources in accordance with our lifesaving mission
Follow up on all clients. Depending on work load, some calls and data entry may be delegated to FO staff as needed
Schedule and confirm appointments, reschedule no shows and/or follow up as needed
Accurate tracking of all surrendered animals as they move through the shelter. Contacting owners in a timely fashion to reclaim
Input all customer information into the Shelter Buddy data base as necessary
Provide monthly reports on a timely basis to Admissions & Transport Manager
Perform behavior assessments at intake
Provide excellent communication, in regards to demographics, medical and behavior issues, with Transport Coordinator, Exam Room staff, Animal Health Care Manager, Kennel Manager and Behavior Manager as needed
Intake for ORE’s and stray animals
Handle customer complaints/issues and turn them over to the Admissions & Transport Manager as needed
Assist Admissions & Transport Manager with training of new staff
Complete any and all tasks as assigned by management.

Minimum Qualifications

Excellent customer service skills and judgment
Knowledge of basic animal care and handling
Computer experience
Reliable and detail oriented
Ability to multi-task and stay calm under pressure
Demonstrated writing skills

Expectations

Regular attendance
Being at work on time
Following instructions
Accurate data entry
Compassion in all areas
Excellent customer service
Respect for customers, volunteers, other staff

Annual Giving Manager

Area of Operation: Development

Reports to: Director of Development

Position Summary:

The Annual Giving Manager is responsible for planning and overseeing programs to generate funds for unrestricted gifts to the Maryland SPCA. This includes coordinating vendors for the direct mail program, coordinating the pet calendar, assisting with the identification and solicitation of Lifesaver Club prospects, and special constituent categories. It also includes managing donor stewardship, writing foundation grant proposals, and overseeing the Raiser’s Edge

Position Responsibilities

Manage Annual Giving Campaigns

Prepare an annual plan to generate funds to meet the campaign goals for the Board, former Board, volunteers, major donors, workplace giving
Prepare an annual calendar of solicitations and track results using Raiser’s Edge
Coordinate efforts of volunteer fundraisers, in conjunction with the Director of Development
Draft solicitation letters for volunteers and staff signature
With the assistance of the Communications Coordinator, develop printed materials for Lifesavers Club campaign solicitations
Prepare and maintain the current list of members of the Lifesavers Club (donors of $1,000 and above) and track progress toward annual goals
Identify prospects to be solicited to join the Lifesavers Club
Oversee the entry of Annual Fund gifts into Raiser’s Edge

Manage Direct Mail Program

Coordinate with direct mail vendor the scheduling of direct mail appeals
Generate and submit accurate data files to the MD SPCA’s direct mail vendor for fund-raising appeals and prepare analysis of direct mail results
Prepare an annual direct mail budget (both income and expenses) and monitor throughout the year
Review and approve direct mail appeals, including drafting copy and obtaining photographs for mail packages

Workplace Giving

Prepare and submit annual applications to participate in workplace giving campaigns (Federal, State, City)
Schedule volunteers and/or attend workplace giving kick-off events to promote designating the Maryland SPCA
Develop and execute an annual plan to encourage participation in workplace giving campaigns
Oversee the entry and acknowledgement of workplace campaign contributions

Organize and carry out all aspects of the MD SPCA’s Pet Calendar

Develop and manage a timeline and budget for the calendar
Create promotional materials for the calendar, working with the Communications Coordinator as needed
Record the receipt of all photos
Plan reception to distribute calendars
Actively market the calendar contest to attract photos
Secure retail locations to sell the calendar
Coordinate the production of the calendar with the Communications Coordinator
Plan the calendar reception
Oversee calendar distribution

Grants and Foundations

Identify and research foundations that may support the Maryland SPCA
Maintain a calendar of grant application deadlines and due dates for follow-up/stewardship reports
Communicate with SPCA staff about potential funding needs
Gather data necessary to support grant applications
Write query letters, grant proposals, and follow-up reports and submit them in a timely fashion
Ensure that grant funds are properly allocated according to the grant terms
Contact program officers/foundation officials when appropriate to discuss grants

Donor Stewardship

Prepare special letters for the Executive Director to send to selected donors with the quarterly newsletter and annual donor statements
Write special thank you letters for selected donors for the Executive Director’s signature. Write form acknowledgment letters for direct mail gifts, and coordinate their use with the Development Assistant
Conduct research on prospective individual, corporate, and foundation donors

Donor Stewardship

Coordinate with the Development Services Coordinator, the proper procedures for data entry, data cleansing, prospect research and prospect management
Generate queries, exports and reports from the MD SPCA’s donor database to monitor the progress of fund-raising campaigns.
Prepare bank deposits twice a week, including review of batch reports and check response forms for special notes and instructions

Other

Attend and assist with Development Office special events, as assigned
Other duties as assigned by the Director of Development or the Executive Director

Minimum Qualifications

Bachelor’s Degree
Two year’s experience in a Development Office setting with responsibility for meeting specific revenue targets
Familiarity with fundraising data management systems, with preference given to those with Raisers’ Edge experience
Computer skills in Microsoft Word and Excel, including experience performing mail merges using Microsoft Office
Ability to work independently
Ability to work with and relate well to staff and the public in a sensitive, tactful manner and provide a high level of customer service at all times
Ability to handle confidential materials with discretion.This position requires tremendous attention to detail, organization, process management, and goal orientation
Ability to prioritize and work well under pressure
Comfortable having direct and daily contact with animals and sensitive to animal welfare

The Annual Giving Manager will at all times represent the Maryland SPCA professionally and with proper decorum. He/She will be expected to work cooperatively with staff, Board, and volunteers and to perform assigned duties promptly and with a positive approach, always being attentive to the organization’s mission and values.

Director of Communications and Media Relations

Position Summary: The Director of Communications and Media Relations is responsible for enhancing the organization’s messaging and visibility in the community, primarily through relationships with mass media and social media. The position reports to the Executive Director and has a direct report, a part-time Communications Coordinator.

Responsibilities

Create a strategic multi-faceted communications plan to support the organization’s mission, goals and objectives that includes the organization’s communications needs, key audiences, key messages, communications tactics, and benchmarks to evaluate success.
Partner with Director of Development and Director of Operations on coordinating calendars of promotions and needed communications (e.g., e-news to raise funds or special adoption promotions). Work with Executive Director on communications needs for the Baltimore Animal Welfare Alliance (BAWA).
Develop long term relationships with media outlets and key personnel including TV, radio, print, and online venues. Suggest creative partnerships with media outlets to increase positive exposure for the organization.
Maintain, coordinate, and expand our regular appearances on local media. Create topics for discussion and secure visuals as needed. Follow up with outlets after appearances (to thank, share response, let know animal got adopted, etc.).
Originate, coordinate, and expand media coverage to raise awareness of the organization and increase involvement and support for the organization.
Actively pitch story ideas to media, keeping in mind the audience, the message, and the particular media outlet’s interest (as well as current news trends and stories).
Represent the organization on media as requested and facilitate media training sessions with staff, (trainer,vet,etc.) when needed.
Maintain up-to-date media contact information.
Ensure consistent look and messaging among all communications, including print materials and online messaging.
Identify opportunities to include online and social media as part of the overall strategic communications plan.
Provide oversight to Communications Coordinator, and volunteers as needed, to ensure that social media efforts result in actively posting and engaging followers.
Work with Communications Coordinator to ensure that e-communications are ongoing and effective.
Assist Communications Coordinator on redesign of website for better ease of use.
Work with Communications Coordinator to ensure that printed materials, including the quarterly newsletter, brochures, fliers, etc. are designed with consistency.
Other duties as assigned by the Executive Director.
Participates in professional societies and activities related to animal welfare and the marketing profession in general.
Identify resources needed to support the organization’s communications plan. Research other non-profits regarding marketing budgets and prepare recommendations for the organization to consider.

Qualifications/Requirements

BA degree in Communication, Journalism, Public Relations or related subject preferred
3 – 5 years experience in public or media relations, communications or journalism, knowledge of Baltimore media preferred. Non-profit experience a plus
Excellent written, verbal, presentation and computer skills
A demonstrated capacity to keep abreast of technological advances in communications especially web based
Computer proficiency in Windows environment
Ability to complete multiple tasks and to follow through on assigned tasks with limited supervision
Ability to think and act strategically as well as proactively
Strong time management and organizational skills
Must have excellent interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals
Strong social media expertise and proven experience planning and executing social media programs and campaigns

To apply for an open position:

The Maryland SPCA is located on Falls Road in Baltimore. Please forward your completed employment application and resume to dcarroll@mdspca.org, Director of Human Resources, along with a cover letter describing why you are a good fit for this position. Incomplete submissions will not be considered. No phone calls please.

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