The staff at the Maryland SPCA strives to reflect our
mission of helping pets and people. We do this through a work environment that is:
- Safety Conscious
- Alert and Attentive
We treat animals kindly and compassionately at all times. We serve
the public in a prompt and friendly manner and we treat every co-worker with
respect and value working as a team. Most importantly, we enjoy the fact that
we are doing something important that makes a difference.
Social Networking Intern
Animal Care Technician
Wellness Clinic Manager
Director of Development
Animal Care Technician (three days per week)
Position Summary: The main purpose of this position is to provide quality care for the animals, maintain the cleanliness of the shelter facility, and to serve the public in a professional, expedient, and courteous manner.
- Do thorough daily cleaning, as assigned, each morning before kennel opens to the public
- Mix and use cleaning chemicals as directed to reduce disease transmission
- Complete all daily assignments
- Maintain food and water supply for animals
- Scoop and mop dog runs throughout the day, scoop cat litter boxes, maintain clean food/water bowls, clean up spilled food on floors, etc.
- Provide customer assistance and be available to answer questions from the public concerning animals in the facility
- Introduce animals to visitors if requested in get-acquainted room or outside if appropriate
- Respond to calls for animal pick-up after an animal has been surrendered
- Process surrendered animals and complete needed paperwork
- Maintain daily feeding/observation charts
- Assist other staff with their assignments
- Help train new staff
- Replenish supplies
- Provide animals with enrichment
- Observe animals and document and route health concerns to the Exam Room Technicians
- Check and maintain dog fun run areas (setting hose, cleaning, dumping or filling pools in summer, etc.)
- Be kind to the animals and show consideration in order to reduce stress
- Know animal behavior and be able to deal with aggressive animals
- Perform other duties as assigned, which may include but are not limited to:
- Vaccinate/medicate animals as needed, if trained and approved
- Load and/or unload or operate crematorium
- Perform euthanasia, if trained and certified
- Assist at surrender counter if needed and if trained
- Ability to lift 50 pounds
- Interest in animal welfare
- Reliable and detailed oriented
- Demonstrated initiative and good judgment
- Basic animal handling experience
- Regular attendance
- Being at work on time
- Following instructions
- Learning/paying attention to correct/safe animal handling
- Compassion in all areas
- Excellent customer service
- Respect for customers, volunteers, other staff
Schedule: Three days per week - days to be determined
Wellness Clinic Manager
Reports to: Director of Operations
The Wellness Clinic Manager is charged with managing the business activities of the Maryland SPCA Wellness Clinic. Responsible for hiring, training, and proper performance of all client services and veterinary technician staff. Individual will maximize delivery of services in accordance with the organization’s goals and mission by having direct authority and decision making responsibilities over all aspects of the wellness care practice.
Schedule: 5 days a week, including at least one weekend day
Duties and Responsibilities:
- Oversees all client service activities. Implements strategies to improve the client/patient experience.
- Works closely with veterinarians, ensuring that clinic staff supports their efforts.
- Analyzes patient throughput and scheduling activities. Develops and implements strategies to maximize efficiency and client satisfaction.
- Develops and maintains appropriate inventory system, staying within budget while ensuring clinic has required items on hand.
- Controlled substance ordering, tracking, security and destruction within DEA regulations.
- Handles client complaints and resolves client communication issues.
- Works closely with Director of Communication and Marketing to ensure community awareness of services offered and charitable programs.
- Ensures proper use of veterinary software; provides business reports as needed.
- Recruits, interviews and hires clinic staff members. Plans and schedules for optimal staffing to ensure maximum productivity and service.
- Plans, organizes and facilitates regular team meetings.
- Supervises staff members and acts as the direct authority regarding performance, disciplinary procedures, discharging and all the legal responsibilities of employment.
- Mediates personnel problems, maintains staff member morale and motivation.
- Completes regularly scheduled performance reviews to maximize team member potential.
- Develops and maintains staff training program.
- Establishes hospital standard operating procedures (SOPs) and training protocols for all staff members.
Daily Hands-on Responsibilities:
- Assists Director of Operations in the management of the veterinarian schedules.
- Monitors efficient hospital flow.
- Assists with reception duties including but not limited to: answering and triaging client phone calls, scheduling appointments and procedures, check-in of clients, filling prescriptions, discharging clients.
- Assists with veterinary technician duties such as animal handling, surgery monitoring, and vaccine administration, if required to do so.
- Assists in cleaning the hospital as needed including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, and exam rooms if needed.
- Processes payment transactions, returns, client account adjustments.
- Maintains proper documentation in the electronic medical record.
- Provides financial data to Accountant and Director of Operations.
- Ensures cash management compliance.
- Manages accounts payable; pays vendors in an accurate and timely fashion; maintains good relationships with our vendors and pharmaceutical reps.
- Analyzes and reports key financial indicators. Develops strategies to address trends.
Education and Experience:
College degree or equivalent. Must have minimum of 2 to 3 years of professional experience working with animals in a kennel, shelter, or veterinary hospital.
Minimum of 2 years prior veterinary clinic management experience.
Veterinary Technician experience preferred.
Experienced in working with clients and the public.
Any allergic condition that would be aggravated from exposure or through contact with animals or chemicals used to sanitize facilities, vehicles or equipment, may be a disqualification.
Must stand, sit, walk, bend and stoop frequently to perform duties. Must have the ability to perform prolonged strenuous physical activity, including lifting and carrying objects weighing up to 50 pounds alone or up to 100 pounds with the help of fellow employees for short distances.
Standard office, animal care, public, and surgical environment with exposure to hazardous chemicals, anesthetics and sharp objects.
Must be able to deal with an often times emotion-charged public and carry a fast paced and changing work load which at times can be stressful.
By nature of the industry, there may be occasional exposure to injured, sick and/or dangerous animals in addition to exposure to parasites and to infectious diseases
Pet Trainer (temporary 4 month position)
Reports To: Amie Glasgow, Head Trainer
Classification: Non exempt
Schedule: Part-time, hours vary depending on class schedule, at least one weekend day and evenings.
Position Summary: Part time dog trainer needed to teach All Star Canine classes at the Maryland SPCA. Hours will vary dependent on class schedule. Maximum class load will be 3 (1 hour long sessions) on Saturdays and one week night class (either Monday or Tuesday at 6:00).
Essential Duties and Responsibilities:
- Provide excellent customer service and communicate effectively and professionally with coworkers, management, volunteers and the public at all times.
- Lead group dog and puppy training classes according to current Maryland SPCA class curriculum including using clicker training and other force free methods.
- Maintaining a clean room, able to use required chemicals to properly clean and disinfect according to Standard Operation Procedures.
- Co-Lead workshops on cat and dog behavior.
- Provide education to the public, including pre-adoption behavior consultations and post-adoption private training sessions.
Qualifications/Requirements: (Education, Skills, and Experience)
- High school diploma or equivalent.
- Must have a positive approach and rapport with animals and people.
- Knowledge of both canine and feline behavior.
- Experience in the instruction of force- free training methods, clicker training and positive reinforcement to group classes.
- Previous shelter work experience is highly desirable.
- Must be comfortable speaking with members of the public, in front of groups, over the telephone, and communicating via email.
- Proficiency in Microsoft Office.
- Individual must be flexible, work well under pressure, be an active problem-solver, and possess a positive attitude.
Physical Demands/Working Environment:
- Individual will frequently be required to stand, walk, sit, talk and hear. May need to lift and/or manipulate animals weighing up to 50 pounds.
- Classes may be held outside therefore exposure to weather elements is probable.
- May be exposed to industrial cleaning chemicals.
Director of Development
The Director of Development for The Maryland SPCA leads the overall fund-raising efforts of the organization, including annual giving, capital giving, planned giving, and special fund-raising projects. Also responsible for overseeing the Volunteer program.
The Director of Development reports to the Executive Director and works regularly with the Board of Directors. The Director of Development also serves as lead staff to the Development Committee and its Chair and to any other ad hoc committees that might be established by the Board to further fund-raising activities.
Duties and Responsibilities:
- Lead all fund-raising efforts, including preparation of annual fund-raising plans and financial projections, for the approval of the Executive Director and the Board. Provide periodic progress reports on the plan and the projections.
- Serve as staff liaison to Development Committee.
- Develop the case for support for The Maryland SPCA.
- Develop and implement a comprehensive and effective direct mail appeal program.
- Research, target, and cultivate individual major donors. Schedule and participate in cultivation and solicitation visits as appropriate.
- Research, target, and cultivate foundations. Prepare grant applications and follow-up reports. Schedule and participate in cultivation and solicitation visits as appropriate.
- Identify potential new donors to the SPCA and develop strategies to involve them in the organization.
- Plan and implement a formal planned giving program. Identify planned giving prospects and develop cultivation and solicitation strategies. Direct, schedule and participate in solicitations as appropriate.
- Identify and maintain a pool of highest priority prospects and ensures their proper cultivation and solicitation.
- Supervise, evaluate and train Development Office staff and Volunteer Manager.
- Oversee the SPCA’s fundraising and cultivation events, including March for the Animals, Shop-a-Paw-Looza (online auction), and the Pet Calendar.
- Oversee donor database and stewardship programs.
- Research, evaluate, and make recommendations on new fund-raising strategies and programs.
- Monitor the SPCA volunteer program.
- Performs other duties as requested by the Executive Director.
Bachelor’s degree, advanced degree a plus
Minimum 5-8 years non-profit fundraising experience, with a history of success in organizational financial growth. Animal welfare experience a plus.
The Director of Development will at all times represent the Maryland SPCA professionally and with proper decorum. He/She will be expected to work cooperatively with staff, Board, and volunteers and to perform assigned duties promptly and with a positive approach, always being attentive to the organization’s mission and values.
To Apply for an Open Position:
The Maryland SPCA is located on Falls Road in Baltimore. Please forward your completed employment application and resume to email@example.com, Director of Human Resources, along with a cover letter describing why you are a good fit for this position. Incomplete submissions will not be considered. No phone calls please.